Željka Bosnar Salihagić, M.Sc., defectologist and museum advisor, director of the Typhlological Museum since 2002. She graduated from the Faculty of Special Education and Rehabilitation, University of Zagreb and completed her studies at the Pedagogical Academy in Zagreb in 1991. She received her master's degree in the field of educational and rehabilitation sciences in 2011 at the Department of Visual Impairment of the Faculty of Education and Rehabilitation with the topic: The Relations of Tactile Perception and Performance, and some Factors in Visually Impaired Children. Find out more

Željka Bosnar Salihagić, M.Sc.
A socially inclusive museum

This presentation will outline basic guidelines for the inclusion of vulnerable groups in the museum environment. The foundation of real democracy is equal opportunity for everyone, and museums are the social promoters of this opportunity (Šola, 2019). According to the definition of the European Commission, social exclusion is a process that pushes individuals to the margins of society and prevents them from fully participating in society.    

New museology concepts include changes in the way museums operate and responsibilities that must encourage the active participation of vulnerable groups in museum programs, create a safe space, adapt content and communication. The new museum becomes an inclusive museum, seeing its users as efficient, open to change and improvement, which contributes to the sustainability of the museum. As the new museum interacts with visitors and adopts a participatory approach, the expansion of its mission can and should include the possibility of its therapeutic effect, promoting the health and well-being of visitors, all in accordance with social needs. The goal of the museum is to serve the community, accept all parts of society, and be in touch with them. The museum user is a priority factor of the museum.

The full potential of the museum will be realized if it opens its doors to all the senses of the users; then it will become accessible, inclusive, and common.

Future research should address the impact of museums on an individual’s personal development and social inclusion in the community through museum programs. 

Tijana Palkovljević Bugarski, PhD, art historian and museum advisor, director of Gallery of Matica srpska. She received her PhD in 2016 at the Department of Museology with the dissertation under name Gallery of Matica srpska - a picture of cultural identity through the presentation of works of art. In the field of scientific research, she studies the national art and visual culture of the 20th century, issues about protection and promotion of cultural heritage and the development of innovative museological approaches. Find out more

Tijana Palkovljević Bugarski, PhD
The role and mission of museums in contemporary society

The position of the museum as a traditional, slow, and very often conservative institution in modern society prone to rapid and unpredictable changes is very complex and challenging. Museum experts must at the same time listen to the needs of the public, follow their interests, but also recognize/anticipate all the issues that life in the modern age brings to the individual, family, profession, city, state, and civilization. Therefore, a museum expert must be well-informed, widely educated, proactive, extremely creative, and to a certain extent even a magician in order to be able to overcome all the challenges that may be found in his way. On these foundations, a new museum profession emerged, which is increasingly encountered in museum studies – that of the museum thinker. From the need to reflect on the museum and find innovative approaches that will contribute to the relevance of the museum in modern times has now appeared a growing number of experts of various educational profiles who deal with the role, mission, and thus the place of the museum in contemporary times. How can a contemporary museum, through its program activities, influence the people who work in it, its visitors, the media, the local community, the museum community or public opinion? These are all questions that we will answer with examples from the activities of the Matica Srpska Gallery and institutions close to it in the region with which it actively cooperates.

Darijo Jurišić was appointed as Deputy Ombudsman for Persons with Disabilities in December 2016. He is a lawyer and a university specialist in local and regional government. Over the years he was working in various state bodies and ministries, also he gained significant experience in the areas of realization and protection of human rights. For the last eight years, he has been actively working on topics that are important for children with disabilities and people with disabilities. He is a member of various professional and working groups and a participant of numerous domestic and international events that deal with topics important for people with disabilities.

Darijo Jurišić
Legislation related to the equalization of opportunities for persons with disabilities

In the Republic of Croatia, the protection of rights and policies aimed at persons with disabilities takes place within a network of legislation, strategies and within various systems through which persons with disabilities are ensured equal opportunities and exercise of rights (e,g, social care, health care, vocational rehabilitation, etc.). As in most European countries, within the state administration system, the ministry in charge of social policy is responsible for developing policies, measures, and programs aimed at preventing social exclusion of persons with disabilities, promoting their rights, raising their quality of life, and developing non-institutional forms of care in accordance with modern international standards. On the example of the position of persons with disabilities, international law recognizes the process of expanding existing and introducing new human rights, which achieved a milestone with the adoption of the United Nations Convention on the Rights of Persons with Disabilities as the most important document on the rights of persons with disabilities. Although the convention did not prescribe any new rights for persons with disabilities, some of them, such as the principle of reasonable accommodation and the principle of universal design, are now beginning to take legal form for the first time. The international homogeneity achieved during the adoption and entry into force of the Convention suggests that disability and the rights deriving from disability have become an important political issue over time. The reason for this is the large number of people with disabilities in the general population, as well as the large number of people living in contact with disabilities, the absence of worldview disputes, but also continuous joint action and efforts to actively advocate for the disability movement.

Lelia Kiš-Glavaš, PhD, full professor in a permanent vocation at the Faculty of Education and Rehabilitation sciences, coordinator for students with disabilities and member of the Science Committee. From 2004 to 2009, she held the position of Vice-Dean for Science. From 2009 to 2011, she was the Head of International Cooperation at the Faculty of Education and Rehabilitation Sciences. From 2012 to 2014, she was the head of the study programs Rehabilitation and Educational Rehabilitation. Find out more

Lelia Kiš-Glavaš, PhD
Underrepresented and vulnerable groups: who they are and what their (cultural) needs are

The presentation will try to define vulnerable and underrepresented groups of people and mention groups of disadvantaged, marginalized, deprived, vulnerable, minority, neglected, socially vulnerable, stigmatized, handicapped, discriminated persons. Regarding the (possible) discrimination of these persons, a brief review will be made of the human rights situation in the Republic of Croatia and the measures that can be taken to exercise these rights.

The social dimension, as an area of public policy that sees higher education as a public good that must be available to all, relevant, and fair and as such the key to reducing social inequalities, is recognized in our country in the higher education system. Underrepresented and vulnerable groups in higher education have been defined and the "National Plan for Improving the Social Dimension of Higher Education in the Republic of Croatia 2019 – 2021" has been developed, with the aim of ensuring greater access to quality higher education, successful study, and graduation.

The experience of equalizing opportunities stemming from the higher education system will aim to be transferred to the area of accessibility of services in culture, and the needs and possibilities of their consumption, but also creation when it comes to underrepresented and vulnerable groups (potential) users, will be discussed.

Neven Hrvatić, PhD, full professor at the Department of Educational Sciences, Centre for Croatian Studies, University of Zagreb. He received his doctorate in 2007 with the topic: "Education of Romani people in Croatia". He is a visiting professor at the Faculty of Natural Sciences, Mathematics and Education in Mostar and the Faculty of Science in Zagreb. He is the leader of numerous scientific projects, of which it is important to mention: Romani people in Croatia, Social and developmental position of Romani people in Croatia. Find out more

Neven Hrvatić, PhD
Underrepresented and vulnerable groups: needs and opportunities

Although underrepresented and vulnerable groups are often mentioned in the context of access to (higher) education, a possible approach is also directed towards the development of modern/innovative curricula, where the museum environment opens up new possibilities. When we talk about underrepresented and vulnerable groups, an important factor is their social inclusion where opening a museum according to their needs is an important segment.

Within the framework of intercultural education, the starting point is the assumption of developing relationships – participation and inclusion, so that students learn to live together, where “open” museums, aimed at underrepresented and vulnerable groups (such as the Typhlological Museum), are becoming an unavoidable factor in the process of getting to know others, understanding different people, cultures, and establishing positive relationships.

Through a supportive (and hidden) curriculum, geared to the needs of underrepresented and vulnerable groups, as well as adapting museum content to students with different needs (and disabilities), education is promoted that empowers diversity, contributes to equal opportunities, and prepares all students for living together in a democratic society. The modern (co)constructed school curriculum articulates the contents, programs, methods of work, and actions of teachers that will not only relate to the acquisition of knowledge but will, observing the world from different philosophical directions, break down various social stereotypes, prejudices, and stigmatization among people – in which museums play an important role.

Mirjana Isakov,an art teacher, employed as an adult education coordinator in Elementary and Secondary Boarding School "Milan Petrovic" in Novi Sad, Serbia, where she deals with accommodation, accessible graphics/web design and assistive technology. She has participated in several projects/conferences dealing with various aspects of inclusion. Also, she is the President of the Association Center for Social Inclusion and project manager of inkluzivnagalerija.rs inkluzivnagalerija.rs

Snežana Nikolić, M.Sc.in Tifology, is employed at the School "Milan Petrovic" in Novi Sad, where she works with children with visual impairment and runs a program of early intervention. She is a Ph.D. student at the Faculty of Special Education and Rehabilitation in Belgrade, Vice-President of the Union of the Blind of Vojvodina, a member of the Team for Accessibility, in the Union of the Blind of Serbia. Snežana is the creator of didactic devices for work with blind and visually impaired children, which were awarded as learning tools. Also, she co-authored three manuals for working with students with disabilities, and hosts accredited seminars and training.

Mirjana Isakov & Snežana Nikolić, M.Sc.
Culture for everyone!?

Ravnopravnost, pristupačnost, razumno prilagođavanje, nediskriminacija, sudjelovanje, izgradnja kapaciteta, inkluzivne politike… sve su to vrijednosti koje se promiču u strateškim dokumentima koji se bave pitanjima dostupnosti kulture za sve građane.  One trebaju obuhvatiti naše različitosti:  spol, etnicitet, uzrast, invaliditet, obrazovanje, kulturnu i religijsku pripadnost…

How do we translate these words into action in our institution, in our local community? 

What should be done to ensure that all citizens truly enjoy the rights guaranteed to them by signed conventions, laws, and regulations, and how to enable them to actively participate in the cultural and public life of the community regardless of diversity? 

How to work on removing prejudices in understanding disability that are rooted in society? Can obstacles be surmounted immediately and everywhere, in physical and virtual space, and how do we know we have succeeded in doing so? 

How does universal design/design for everyone change the urban environment and the way we communicate? 
Are there universal standards in this area, who creates them, and how to apply them? 

Is our user also our expert?

How to incorporate different adjustments for audiences and users catering to and relying on the senses that individuals use in everyday communication? 
Koja je asistivna tehnologija neophodna za digitalnu pristupačnost? Naše iskustvo: inicijative za pristupačnost kulturne baštine, pristupačna suvremena umjetnost, aktivno sudjelovanje u kulturnom životu zajednice.

Marija Mustač, radi u  Gradskom poglavarstvu Grada Zagreba u Gradskom uredu za socijalnu zaštitu i osobe s invaliditetom kao voditeljica Odjela za planiranje i cjelovitu zaštitu osoba s invaliditetom. Obnašala je dužnost predsjednice Udruge slijepih Međimurske županije, također bila i članica Izvršnog odbora i dopredsjednica Hrvatskog saveza slijepih te predsjednica Povjerenstva za  slijepe žene Hrvatske. Find out more

Branimir Šutalo, radi u zagrebačkoj gradskoj upravi na mjestu višeg stručnog savjetnika gradonačelnika za osobe s invaliditetom. Završio je studij povijesti i filozofije na Filozofskom fakultetu, te upisao doktorski studij na Hrvatskim studijima. Tijekom rada na institutu Ivo Pilar i na disertaciji specijalizirao se za područje suvremene hrvatske povijest te redovno objavljuje znanstvene članke s naglaskom na razdoblje hrvatske povijesti tijekom i nakon sloma Hrvatskog proljeća. Find out more

Marija Mustač & Branimir Šutalo 
What is the City of Zagreb doing for the equal participation of persons with disabilities in cultural life? 

The City of Zagreb implements a comprehensive and unified policy towards persons with disabilities in accordance with the adopted strategic documents, among which the most important is the Zagreb Strategy for Equalization of Opportunities for Persons with Disabilities in the Period from 2016 to 2020, četvrti po redu dokument donesen od 2003. Iz tih je dokumenata vidljivo da se posebna pažnja posvećuje najranjivijim skupinama, među kojima su i osobe s invaliditetom i djeca s teškoćama u razvoju. Prema podacima iz Izvješća o osobama s invaliditetom u Republici Hrvatskoj[1] Hrvatskog zavoda za javno zdravstvo, na dan 3. svibnja 2019. u Gradu Zagrebu prebivalište ima 86.274 osoba s invaliditetom, što predstavlja udio od 10,8% građana našega grada. Trinaest programskih područja sadržanih u strategiji ima za cilj postizanje potpune integracije osoba s invaliditetom te njihovo ravnopravno sudjelovanje u svim segmentima društvenog života, a među kojima je osobito značajno područje 9., Sudjelovanje u kulturnom životu, kojim su obuhvaćene mjere i aktivnosti, rokovi provedbe te potrebna sredstva.

Ciljevi su: omogućiti razvoj i afirmaciju kreativnih mogućnosti osoba s invaliditetom te im omogućiti ravnopravno uključivanje u kulturni život zajedno s drugim sudionicima; osigurati stručnu i financijsku potporu projektima i programima osoba s invaliditetom s područja kulture; sustavno pratiti rad i dostignuća osoba s invaliditetom u kulturi;omogućiti pristup osoba s invaliditetom ustanovama u kulturi (muzeji, galerije, kazališta, kina, knjižnice, koncertne dvorane i drugo) te praćenje njihovih programa uz uporabu suvremenih tehničkih dostignuća; omogućiti osobama s invaliditetom pristup i/ili stručnu informaciju, odnosno doživljaj kulturne baštine: povijesnih građevina, lokaliteta, umjetnina, tradicijske materijalne i nematerijalne baštine. Uz navedenu strategiju, potrebno je istaknuti Strategiju kulturnog i kreativnog razvitka grada Zagreba 2015. – 2022., kojoj je jedan od strateških ciljeva potpora inicijativama, projektima i programima za interakciju kulture i socijalno osjetljivih i marginaliziranih skupina. Važno je naglasiti da su svi dosadašnji dokumenti utemeljeni na suvremenim znanstvenim dostignućima i odredbama međunarodnih i nacionalnih dokumenata, a među najvažnijima su svakako Konvencija UN-a o pravima osoba s invaliditetom, Europska strategija za osobe s invaliditetom 2010. – 2020. i Nacionalna strategija izjednačavanja mogućnosti za osobe s invaliditetom od 2017. do 2020.

Ujedno je potrebno naglasiti veliku ulogu i značaj udruga osoba s invaliditetom koje sudjeluju u kreiranju politike Grada Zagreba prema osobama s invaliditetom, kao i u provođenju zacrtanih mjera i aktivnosti. Osobe s invaliditetom prepoznate su kao korisnici kulturnih usluga, ali i kao stvaratelji kulture jer Grad Zagreb pruža potporu umjetničkim aktivnostima i manifestacijama udruga osoba s invaliditetom i pojedinaca; poduzima mjere uklanjanja arhitektonskih barijera u skladu s konceptom razumne prilagodbe, potiče korištenje potpornih tehnologija i drugih načina povećanja dostupnosti kulturnih sadržaja osobama s invaliditetom. Programom javnih potreba u kulturi, preko natječaja za financiranje projekata i programa, stvaraju se preduvjeti stvaranja inkluzivne i pristupačne kulture, podupire se neovisnost umjetničkog stvaralaštva osoba s invaliditetom u našem gradu.

The City of Zagreb will continue to work intensively on equalizing opportunities so that people with disabilities in this area will be equal to their fellow citizens without disabilities. 

U cilju osiguravanja pristupa kulturnim ustanovama i dostupnosti njihove građe i sadržaja, nastavit ćemo dosadašnju dobru suradnju s Tiflološkim muzejom, Muzejom grada Zagreba, Muzejom za suvremenu umjetnost, Muzejom za umjetnost i obrt i drugima.

[1] Available at: https://www.hzjz.hr/wp-content/uploads/2019/05/Invalidi_2019.pdf

Željka Sušić, M.Sc., radi u Tiflološkom muzeju gdje je stekla zvanje muzejskoge pedagoginje savjetnice i više kustosice. Diplomirala je i na Filozofskom fakultetu, smjer muzeologija na kojem je i magistrirala s temom Istraživanje pristupačnosti Muzeja i galerija za osobe s invaliditetom. Uže područje profesionalnog interesa usmjereno je na osvještavanje i snaženje edukacijskog potencijala muzeja s ciljem jačeg socijalnog povezivanja unutar društvene zajednice te kreiranje suradničke mreže muzeja i civilnog društva. Find out more

Maja Popović, zaposlena je u Gradskoj knjižnici u Zagrebu na mjestu diplomiranog knjižničara na Odjelu za katalogizaciju. Sudjeluje u raznim projektima koji se tiču osoba s invaliditetom, a od 2019. godine vodi blog „Kulturom na kotačima“, koji se bavi pitanjem pristupačnosti kulturnih ustanova grada Zagreba osobama s (tjelesnim) invaliditetom. Find out more

Željka Sušić, M.Sc. & Maja Popović
Museums – places of opportunities for social interaction and reflection

Educational museum activities encourage and develop social interactions with vulnerable groups in society and point to possible positive effects of such work on the community. The first part of the paper specifies the meaning of the terms social interaction and social inclusion, which are often used today, and connects them with the situation after the breakout of the COVID-19 virus.

In the continuation of the lecture, the Culture on Wheels blog is presented, which shows the cultural activities in Zagreb from the perspective of a person who accesses culture from a wheelchair and thus speaks in the best way about museums as places of possible social interaction. 

Blog je primarno zamišljen kao mjesto gdje osobe s tjelesnim invaliditetom mogu doći do informacije o pristupačnosti kulturne institucije koju žele posjetiti budući da vrlo mali broj institucija pruža tu informaciju na svojim mrežnim stranicama. No ujedno je zamišljen i kao mjesto koje predstavlja alternativne pristupe prikaza kulturnog sadržaja koji, neovisno o svojem fizičkom ili digitalnom okruženju, osiguravaju socijalnu interakciju sa svim pripadnicima društva, bez obzira na njihove tjelesne „nedostatke”.


Tiflološki muzej

Augusta Šenoe 34, Zagreb, Croatia


+385 1 4811 101

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